Get in Touch With Us
This page explains how to contact the Non Gamstop Casino team, what we can and cannot help with, and where to go if your problem is with a casino rather than with us. We are an independent research and comparison site. We do not run casinos, hold player accounts or handle money.
Before you write: what we can help with
Our team reviews and explains casino features, bonuses, payments and regulation. That means we are best placed to help with the following:
- Corrections – if a bonus figure, term or fact on the site looks wrong or out of date, tell us which page and what you found.
- Questions about our guides – for example, how wagering requirements, verification checks or withdrawal limits work.
- Suggestions – topics you would like covered, or details you wish our reviews included.
- Business and editorial enquiries – introduce your organisation and say what you have in mind.
How to reach us
Use the contact details or form provided in the site footer and on this page's template. We do not publish a phone number or live chat, and we will never ask for card details, passwords or casino login information. If a message claiming to be from us asks for these, do not respond.
To help us answer quickly, include:
- The page address or title you are writing about.
- The casino name, if relevant, and the date you saw the information.
- A screenshot or copy of the wording in question, where you have one.
- What you would like us to check or change.
We do not promise a fixed reply time. We read every message, and factual corrections are prioritised.
If your issue is with a casino, not with us
We cannot reverse a bet, release a withdrawal, reopen a closed account or act as your representative. Those matters sit with the operator. Our advice on the order to follow:
- Contact the casino's customer support in writing, so you have a record. Keep screenshots of balances, bonus terms and messages.
- Read the casino's terms on the issue, particularly bonus rules, verification requirements and withdrawal limits.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check the licence the casino states and whether that licensing body accepts player complaints. Overseas licensing bodies generally offer less recourse than UK routes, and it varies.
Casinos not on GamStop are generally licensed outside Great Britain, so UK Gambling Commission protections and dispute routes may not apply to them. Our guide to trusted non GamStop casinos in the UK explains what to check before you sign up.
A note on the casinos we feature
The sites shown on our pages, including Betmica, Kikibet and Betninja, are listed from publisher-supplied selections. The publisher may earn commission if you join through our links, but commission does not decide how casinos are ranked or how we describe their drawbacks. Offers and terms change, and the details shown are advertising by the casino until checked against its own terms. If you spot a difference, please tell us.
We can only tell you what the operator states and what our research found. We have not deposited, played or withdrawn at these sites, and we cannot guarantee any experience you may have.
If gambling is causing you harm
If you are worried about your own or someone else's gambling, please seek support before anything else. In Great Britain, the National Gambling Helpline run by GamCare offers free, confidential help. GamStop lets you self-exclude from UK-licensed sites, and gambling blocking software can help stop access on your devices. Deposit and loss limits, where a site offers them, are another useful tool. Nobody should treat gambling as a source of income or a way out of money worries. Free debt advice is available from independent UK charities.
You must be 18 or over to gamble. If you have registered with GamStop, think carefully about why before choosing sites outside it.
Privacy when you contact us
Share only what we need to answer you. We use your details to reply and to check the point you raise, and we do not need your gambling account details to do that. Please do not include full card numbers, passwords or identity documents in any message.